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Sales Terms and Conditions


Purchases made on / are regulated by the following Terms & Conditions.
By clicking on the “accept” button, the user accepts the Conditions without any limitations or reservations.

The site belongs to:
RealVirtual srl
Via Casilina, km 64,300
03012 Anagni (FR) - Italy.
Tel +39 0775 774092
Fax + 39 0775 768420
VAT Number : 02761800602


To access the services, the user has to be registered to the Site.
During the registration stage, the user will be asked to specify if they intend to register and therefore purchase goods as a company/professional or privately, specifying the user’s nationality.
Only purchases made by private users will be subjected to the rules applicable to consumers.
All final product prices viewed on the site are shown in Euros, without VAT.
Product prices are subject to periodic changes and variations.
Shipping costs are considered as included for certain products and offers.
For all the other products, the shipping costs will be paid by the user.


The client will be able to purchase products online and carry out payments by debit/credit card, via Paypal, by bank transfer or cash on delivery, as indicated on the site, by following the instructions indicated for the chosen purchase procedure.
The necessary information for payment will be forwarded, by means of cryptographic protocols, to the payment institution which has been entrusted by RealVirtual for electronic payments, without possibility of any third party having an access to the information.
Payments must be made in advance and only after the payment and the file has been uploaded by the customer, the selected items will be put into production.
Production begins from the moment the file is uploaded.
For payments via bank transfer, production will begin only after payment is received and as a consequence, the delivery can be delayed.
In these cases it is necessary to insert the order number in the payment description section to identify the transaction.
For payments in cash on delivery, (Only for Italy) the order will pass directly from the production stage to the outcome of the uploading of the file.
This purchase method has no bearing on delivery times.
The sending of the shipping document and invoice is done only on the day of sending the materials.
RealVirtual reserves the right not to accept payment on delivery at its discretion considering the circumstances of the case.
In such case, the user will be contacted immediately to agree on a new payment method.
During the purchasing stage, invoicing for all users is carried out by RealVirtual.


The user is able to proceed with the selection of products as described in the appropriate sections, by selecting them one after the other, customising them, and adding the required quantity to the shopping basket.
Some images may be provided for informational purposes and could differ from the final delivered product.
The user remains the only responsible party for the verification of contents, spelling and artwork of loaded files.
After selecting the desired products, an order check out screen will be shown displaying the costs and total spending of the order.


The selection of contents and images to be printed, as well as the acquirement of the authorisation for their reproduction, where necessary, is the complete responsibility of the user. RealVirtual won’t proceed under any circumstances with the verification of contents if it is not related to the technical specifications and the graphic’s compatibility with the required specifications. RealVirtual may not be in any way held responsible for the non-authorised use of pictures by users or for any type of rights violation by third parties. The user hereby releases RealVirtual, undertaking therefore to indemnify it, from any responsibility to third parties that may complain about violations of intellectual property rights, damage to company image, honour, decorum, moral integrity or any monetary or non-monetary damage in consequence to the printing of images and contents uploaded by the user. RealVirtual reserves the right, at any time, to stop any order which shows a clear violation of intellectual property rights of third parties or if the contents are defamatory, violent or otherwise contrary to public law and morality.


The user can select the "verification of the professional file" through which will indicate to RealVirtual the graphic verification of levels, tracks silhouette, safety margins, the distance from the edge of the graphic elements of the print, the orientation front and back , the verification of the .pdf file for the specific needs of magazines and / or catalogs (back size, number of pages, file cover), and verification of the correct graphic setting in the event that it be necessary to fold the print.
Note that the verification system does not include an exhaustive layout check, spell check or of any missing photos inside magazines, catalogues or books.


RealVirtual checks the file compatibility with its machinery, automatically converts files rgb to cmyk and automatically converts pantone. Of course the conversion could generate a difference of color whose RealVirtual does not assume the responsibility.
If you do not want conversions must send a file already in jpg, pdf or otherwise provided with cmyk colors.
It is also important to draw fonts that is eliminate the font file in transforming them into layout.
In some cases, the system misinterprets the open fonts.


The delivery of products will be carried out on dates selected by the user during the payment stage.
Times are calculated starting from the completion of the order, or rather the outcome of the uploading of the file and reception of the confirmation.
Delivery dates are valid for most of a given country.
The order won’t be completed until the moment the file has been uploaded by the user and reception of the related confirmation.
If the user does not upload the file within 15 days from the order date, the order will be cancelled and the user will be refunded in the event that payment was made.
Shipping and delivery are guaranteed under the terms selected on the payment page providing that the purchasing order is complete by 15:00 on the same day or 10:00 for deliveries in 24 hours (Only for Italy excluding islands).
Reception of files or payment confirmations after 15:00/10:00 are considered to have taken place the next working day.
Working days are classed as Monday to Friday except from the public holidays recognized by the normal annual calendar.
In no event RealVirtual could be responsible for any damage caused by the delay of delivery.
Urgent deliveries should be monitored by the courier's website a few hours after dispatch.


The right of withdrawal without penalties and without specifiying the reason, usually guaranteed to the “consumer” users, does not apply to most services offered by RealVirtual, as the goods provided are custom-packaged and personalised.
Only for certain products, where there isn’t any personalisation (for example in the event in which the user chooses a graphic or a drawing pre-provided by RealVirtual or, in general, in all the cases in which the user does not upload their own file for printing or does not choose personalisations with certain types of material, fabric, etc.), the right to withdrawal applies in favour of the consumer.
In this case, the consumer will be able to withdraw from the contract within 14 days after the delivery of products.
To exercise this right, the user will have to communicate the withdrawal to RealVirtual within the 14 days after delivery, at the following address:

RealVirtual srl
Via Casilina, km 64,300
03012 Anagni (FR) - Italy.
Tel +39 0775 774092
Fax + 39 0775 768420
VAT Number : 02761800602

RealVirtual will send a confirmation message to the user, indicating the way in which the product will be returned. Once returned, RealVirtual will reimburse the user at the full price.
Costs of returning items are paid for by the customer.


RealVirtual will not be held responsible by users for damages of any kind, whether direct or indirect, deriving from possible errors, of any type, in the printing of the file sent by the customer, except in the case of wilful misconduct or gross negligence.
In case of printing errors not attributable to the user or to delivery of the defect or damaged product, RealVirtual will exclusively carry out one reprint of the material.
At the time of delivery, the user is obliged to thoroughly examine the products received and immediately report any defects to the carrier of the goods delivered.
The user is required to report to the customer care misprints or packaging material error that can not be attributed to you within 24 hours of receipt of the goods.
The items must be retrieved by signing subject to verification.
The user will then have to send a complaint through their personal RealVirtual account, making sure to attach photographic documentation where requested, within 8 days of the delivery of materials.
RealVirtual will do its best to respond to any complaints received within two hours.


The present conditions are subject to Italian law.
For all orders from individuals who are not classed a “Consumer”, all disputes relating to the interpretation and/or execution of this contract will be under the exclusive jurisdiction of the court of Frosinone, Italy.
Pursuant to sections 1341 and 1342 of the Italian Civil Code, the user accepts the following specific provisions of the conditions: Delivery and shipment times; Liability Disclaimer - products’ defects; Jurisdiction and applicable court